Terms & Conditions

Please Read This Document Carefully. It Contains Very Important Information Regarding Your
Rights and Obligations, Including Limitations and Exclusions That Might Apply to You.

These terms and conditions apply to the purchase and sale of products (“Product” or “Products”) from through www.modaoperandi.com (the “Website”) as well as orders placed through Client Services, stylists, or a Moda Operandi showroom. By placing an order for such Products, you agree to be bound by, and accept, these terms and conditions. These terms and conditions are subject to change by Moda Operandi, Inc. and Moda Operandi, UK LTD (company number 09075781, registered office at 27 Knightsbridge Limited, 4th Floor, Millbank Tower, 21-24 Millbank, London SW1P 4PQ, UK) for shoppers in Europe. (referred to collectively as “Moda”, “Moda Operandi”, "us", or "we") without prior written notice at any time, in our sole discretion. The latest version of the terms and conditions will be posted on this Website, and you should review these terms and conditions prior to purchasing any Product. These terms and conditions are an integral part of the Website terms and conditions that apply generally to the use of our Website. You should also carefully review our Privacy Policy before placing an order for goods through this Website.

1. Order Acceptance and Cancellation

Your receipt of an electronic, or other form of, order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept, decline, or limit your order for any reason, whether or not you have been charged. If your order has been cancelled or limited, the applicable amount of your order will be refunded in the original form of payment. If you have been charged and your order is canceled, we will immediately issue a refund to your original form of payment in the amount of the charge and notify you that your order was canceled. Orders placed using Rewards Points (see below) or site credit will be refunded if the order is canceled, and the Rewards Points or site credit will be available for use immediately once the order is canceled.

Trunkshow Orders

Once a Trunkshow is closed and the preorder accepted by the designer, we will not be able to make any changes to the size, style, quantity, or type of Product ordered. We will try to accommodate late preorder requests, but this is purely at the discretion of the designer. As soon as the preorder has been placed and the Trunkshow has closed, it cannot be canceled unless the shipment is unavoidably delayed. In this case, we will do our best to cancel the order if requested. Any delays, production changes, or cancellations will be communicated to you as soon as it is confirmed by the designer. Any other cancellation requests are at the discretion of Moda Operandi, and may only be refunded as site credit. Once you receive your order, if you are not satisfied with it, you may return it in accordance with our Return Policy set out below.

Boutique Orders

Once a Boutique order has been made, we will not be able to cancel the order or make changes to the size, style, quantity, or type of Product ordered. Once you receive your order, if you are not satisfied with it, you may return it in accordance with our Return Policy set out below.

2. Payment Terms

Terms of payment are within our sole discretion and, unless otherwise agreed by us in writing, shall be as follows:

All orders are subject to verification for security reasons. If you are contacted for verification, you will have 48 hours to complete the verification process. If you do not respond after such time, you will be notified and the order will be canceled and refunded in the original payment method.

GBP Payments may be processed in United States dollars or Euros. Charges for shipping and handling will be made in accordance with our then-current shipping policies, as described below. Payments made on debit/credit cards outside of US Dollars will be calculated using currency conversion on www.xe.com on the day of the transaction. You agree that Moda is not responsible for any credit shortages due to currency conversion rates.

If you preorder Products, you will be required to pay either the full purchase price or a percentage of the amount due as a deposit at the time you place your order, exclusive of shipping fees and taxes. In the case of a deposit, we will charge you the remaining amount due, plus shipping fees, and any taxes or duties owed at such time as the Product is ready for shipment. We will first apply any available site credit in your account to the balance owed, and if you do not have any site credit or your site credit is not enough to cover the amount owed, we will charge the remaining balance to the same method of payment as used for the deposit. If your payment information has changed, please contact care@modaoperandi.com with your updated payment information. If the remaining payment cannot be processed because the payment information is not valid, your order will be cancelled, and you will be issued a site credit for the amount of your deposit.

Please be aware that because of the “pre-sale” nature of such transactions, you should expect a wait period of approximately four to six (4 to 6) months between the date you place your order and the date that the Product is ready for shipment. The estimated delivery window will be noted on the Product page of the respective Trunkshow.

If you order Products available for immediate shipping from our Boutique, you will be required to pay the full amount due, plus shipping fees and any taxes and/or duties associated with the Product at the time you place your order.

3. Changes in Products and Pricing

We are constantly updating and revising our offerings of Products, and we may discontinue Products at any time without notice. All pricing for the Products is subject to change. For all of our prices and Products, we reserve the right to make adjustments due to changing market conditions, Product discontinuation, manufacturer price changes, errors in advertisements, and other extenuating circumstances.

We attempt to be as accurate as possible with Product descriptions and prices. However, we do not warrant that Product descriptions or prices are accurate. In the event that we discover an error in the pricing or description of a Product, we shall have the right to refuse or cancel any orders placed for the Product. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit or debit card has been charged.

If you order a Trunkshow Product that was incorrectly priced, you will be contacted by a Client Services representative and given the option to purchase the Product at the correct price, or to cancel your order and receive a refund for the amount that you have paid as soon as possible, in accordance with our refund policy below. If you order a Boutique Product that was incorrectly priced, your order will be canceled and we shall issue a refund as soon as possible, in accordance with our refund policy below.

4. Shipping Fees, Taxes, and International Duties

For orders shipping within the US, sales tax will be charged at checkout on orders shipping to states where sales tax is required to be collected by law for online purchases. The list of those states may change from time to time. For a list of states for which we collect sales tax, please see our FAQs .

For Trunkshow Products, this tax will be charged at such time as the Product is ready for shipment. For all other Products, this tax will be charged at the time you place your order for the Product. No import duties will be applied to orders shipped within the United States.

Within the EU, prices displayed on the website are inclusive of Value Added Tax (VAT). Depending on your region, applicable duties will be charged at checkout. All other non-customs-related local taxes are the customer’s responsibility, and Moda Operandi is not responsible for reporting or paying additional local taxes to states, such as Use Tax. Taxes and Duties (other than VAT) are calculated on the total merchandise value, after discounts or promotions have been applied.

When shipping to countries outside of the US, most destinations are delivered on a DDP (Delivery Duty Paid) basis, which means relevant import taxes and duties are calculated at checkout and processed by Moda Operandi once your order ships. If you are shipping on a DDU (Delivery Duty Unpaid) basis, import taxes and duties will not be paid through Moda Operandi. Instead, the shipping carrier will invoice you upon delivery of your merchandise. If you are shipping outside the United States on a DDU (Delivery Duty Unpaid) basis, no taxes or duties will be charged by Moda Operandi. This detail will be noted at checkout and on the confirmation email sent once order has been placed. As the recipient, you will be responsible and liable for all import duties, customs and local sales taxes levied by the country you are shipping to.

Payment of these amounts will be necessary to release your order from customs on arrival. For a list of DDP and DDU countries please see our FAQs .

Orders shipped from our United States and UK warehouses will be sent via UPS, DHL, WorldNet, or another carrier. We ship the majority of our Products worldwide from our warehouses in the United States. For preorder Products, all relevant shipping fees, import taxes, and duties will be charged at such time as the Product is ready for shipment and for all other Products, such shipping fees, import taxes, and duties will be charged at the time you place your order for the Product. The costs of shipping and any import taxes, and duties paid are non-refundable.

5. Shipping Policy

We offer a variety of shipping options to meet your shipping needs. Please check the shipping options at checkout for specific delivery options and fees. No C.O.D. orders can be accepted.

Please note that the posted shipping time frame, if provided, may vary from item to item. The posted shipping time frame is contingent upon credit card approval and may be delayed should we experience difficulties in obtaining authorization.

These shipping terms, including the terms set forth in our Shipping Guidelines, are accepted by you by placing an order with us.

All orders are dispatched with ‘No Signature Required’ and may be left at a residence deemed safe by the delivery company. Moda Operandi is not responsible for any loss or liability or damage that may result from leaving your package at the shipping address without a signature.

Moda Operandi is also not responsible for any international shipping delays caused by the customs clearance process.

6. Intellectual Property and Content

All copyright, designs, trademarks and all other intellectual property visible on the Website, including Moda Operandi Software and all HTML and other code contained on our Website, is the sole property of Moda Operandi or their respective owners. You are permitted to use the content on the Website only as expressly authorized by Moda Operandi and/or its third party licensors. Any reproduction or redistribution of the above listed Content without permission is prohibited and may result in civil and criminal penalties, where “Content” is defined as data files, graphics, text, photographs, drawings, logos, images, sounds, music, video or audio files on the Website.

You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products, or services contained within the Website. You may not use the Website, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own Site.

7. Price Adjustment Policy

Moda Operandi will honor price adjustments on Products purchased within a 14-day period prior to the start of a sale. Please note that the Product has to still be available on the site in the same size originally purchased. All approved price adjustments will be issued in the form of site credit and the Product will be a Final Sale. If you wish to request a price adjustment in accordance with this policy, please contact care@modaoperandi.com .

Moda Operandi is only able to honor price adjustments at the initial markdown, and will be unable to honor them with subsequent markdowns or changes in prices, if any. Moda Operandi will not price match any sale or discount prices with any other retailers, including affiliates.

8. Limitation of Liability

In no event shall we or our suppliers have any obligations or liabilities to you or any other person for loss of profits, for loss of business or use, or for incidental, punitive, special or consequential damages, whether based on contract, tort (including negligence), products liability, or any other theory or form of action, even if we have been advised of the possibility thereof, arising out of or in connection with the sale, delivery, or use of the Products. Our sole and entire maximum liability (and the liability of our suppliers) for any reason, and your sole and exclusive remedy for any cause whatsoever, shall be limited to the actual amount paid by you for the Products you have ordered through our Website. Some jurisdictions do not allow the limitation or exclusion of liability for certain damages, so the above limitations and exclusions may not apply to you to the extent such jurisdiction’s law is applicable to your purchase of Products.

9. Returns and Refunds

Moda Operandi offers complimentary return shipping on all orders within the United States. We are pleased to accept timely returns of new and unused Products within 28 days from the date you received your order for full-priced items, or within 14 days from the date you received your order for discounted Products or Products purchased with a Promotion. Returns can be refunded as site credit or to the original method of payment, where applicable. Pre-orders placed across multiple cards will be refunded to the same cards used, regardless of the cards being removed from the site, cards expiring, or updated card information.

Your Products must be returned in the original packaging, including any boxes, hangers, garment bags, and other signature packaging materials, including Moda Operandi and designer hanging tags. Other designer packaging such as belts, dust bags, authenticity cards, and leather tags should all be included where provided. If your order did not include the proper packaging please email care@modaoperandi.com.

Any returned Products which are damaged, do not include the packaging materials, soiled, or altered may not be accepted and refunds or credits will not be issued for such returns. Refunds or credits will not be processed until the items are returned and inspected by Moda. Refunds are generally processed within 4-6 weeks of when the returned item is received at our warehouse.

For international orders, the costs of shipping and any import taxes and duties paid are non-refundable.

Moda Operandi monitors the number and condition of Products returned by customers. Repeated returns in violation of our terms and conditions could lead to the We monitor the number of returns made by customers, and continued returns in breach of our terms and conditions will be flagged and may, at our discretion, lead to the closure of your Moda Operandi account.

Holiday Season Returns

To make gift-giving even easier this holiday season, we are pleased to offer an extended return policy. Full-priced orders placed between November 28th, 2019 and December 9th, 2019 can be returned for a refund until January 6, 2020, or 28 days after your order was delivered, whichever is later!

Shoes

Shoes must be tried on over a carpeted surface to prevent any scratches to the soles. All shoes must be returned in their original shoe box. Shoes returned without the original box, a damaged box, or marked soles may not be accepted and will be returned to you.

Faulty Products

Products that are received damaged or become damaged by a manufacturing fault within six (6) months of purchase are considered faulty. Items that become damaged as a result of normal wear and tear are not considered to be faulty. Moda will determine, in its sole judgment and discretion, whether the damage is as a result of normal wear and tear or some other reason.

Damaged or faulty Products will be replaced or repaired, where possible and subject to availability. Where possible we will offer to repair the faulty item. If a Product cannot be replaced or repaired, you are entitled to a full refund within the six (6) month period.

Late Returns

At the discretion of Moda, any Product returned outside of the deadline for returns may not be accepted or only accepted for site credit.

Product Colors

We have made every effort possible to ensure the colors are displayed as accurately as possible. Moda cannot guarantee your computer’s monitor will accurately display the true color. If you have any questions about the color of an item please contact
care@modaoperandi.com prior to placing your order.

Final Sale

Products eligible to be returned for site credit only will be noted in the Product Details. All Products that are final sale and not eligible to be returned will be noted in the Product Details. Except in jurisdictions where returns or exchanges are required by law, no returns or exchanges will be accepted on those items. For a list of items considered Final Sale, please see our FAQs .

Return Process

**Return Process: Format address as:
Moda Operandi Returns
C/O Radial Inc
4200 East Braden Boulevard
Easton, PA 18040
+1-917-821-8661

If you would like to return a Product not listed above, please use the provided return label within your original shipment. To request a replacement return shipping label:

  • Sign in to your Moda Operandi account and locate the item/order under “ORDER HISTORY”
  • Click “REQUEST RETURN” next to the Product(s) you wish to return and a pop-up page will appear with the prepaid shipping label, instructions, and international commercial invoices (where applicable)

You will also receive a “Return Requested” email confirmation with a copy of the label, instructions, and international commercial invoices (where applicable) attached.

Simply affix the return label to the outside of the box. International orders must include 3 copies of the commercial invoices of the Products being returned. This is to prevent any delays with clearing international customs.

Our free return shipping does not apply to items outside the country to where they were originally shipped.

Orders shipped from our New York and London warehouses will be sent via UPS or DHL. Orders shipping to Russia will be sent via WorldNet.

We prefer our Products are returned to Moda Operandi using the provided return labels to ensure the Products are protected and insured. However, you may return goods at your sole risk and expense using any safe and secured means. We do request that you contact us at care@modaoperandi.com regarding such returns. Please note that Moda Operandi may not accept liability for any goods returned to us outside our own return labels. Returns may be sent to the address below:

Moda Operandi Returns
C/O Radial Inc
4200 East Braden Boulevard
Easton, PA 18040
+1-917-821-8661

10. Contests and Promotions

On occasion Moda Operandi issues promotional codes, site credits, Moda Rewards, and similar “gift certificates” which will provide a credit towards a purchase on the Website when redeemed at checkout. These codes are non-transferrable, and are to be used only by the intended recipient. In particular, Moda Operandi reserves the right to cancel a promotion and/or to reject redemption of a promotional code when the total value of the promotional code exceeds a certain value, generally the price of the item for which the promotional code is used.

Promotions are only eligible for full-priced Products and are limited to one per transaction. Minimum spends may be required and will be communicated on any correspondence. Where a promotion has been communicated via email, the promotional code is non-transferable and the email address provided during checkout must be the same as the email address to which the promotion was sent. Moda Operandi shall not be liable to any customer for any financial loss arising out of the refusal, cancellation or withdrawal of a promotion or any failure or inability of a customer to use a promotional code for any reason. Exclusions apply to promotions, and some brands Moda carries are excluded from promotions. For a complete list of the brands excluded from promotions, please see our FAQs.

Promotional codes do not cover the costs of any shipping, duties, and/or regional taxes where applicable. These are to be paid by you. Promotions may be applied to new Trunkshow orders, but will only be deducted from the balance due. The deposit must be paid at the time the order is placed, in order to submit to the brand.

All promotions have an expiration date which will be indicated with the promotion. Once a promotion has expired, it shall no longer be valid or use.

Any and all Moda Operandi contest rules and regulations will be communicated directly to the customer.

11. Moda Rewards

Members of Moda Rewards Program earn purchase Rewards Points and other exclusive perks. Moda Rewards Point balances are displayed in your account center. Your account must be in good standing to receive, and use, points. Please see our FAQs for more information about earning and spending Moda Rewards Points.

Merchandise returns and other financial adjustments will be deducted from your total Moda Rewards Program point balance, at the sole discretion of Moda Operandi. Points are awarded on dollars spent on the Product, not including duties, tariffs, taxes, and shipping costs.

When you have Moda Rewards eligible to be used towards a purchase, they shall be displayed in your profile and at checkout.

Moda Rewards are not transferrable and Rewards can only be utilized for purchases made at www.modaoperandi.com or on the Moda app. Moda Rewards are not awarded to corporate accounts. All points expire 365 days from your last eligible purchase.

Moda Operandi may terminate this rewards program at any time, with or without notice, which may result in forfeiture of any unused but accumulated points. Moda Operandi may also limit, delete or change any of the rules, terms, conditions, benefits or eligibility for the program, with or without notice. This, too, may result in a loss of any unused but accumulated points.

These terms and conditions are governed by the laws of New York State without regard to conflicts of laws. By becoming a Moda Rewards member you agree to be bound by the laws of New York and to submit to the exclusive personal jurisdiction and venue of the State and Federal Courts of New York located in Manhattan.

For questions regarding your point balance or the Moda Rewards Program please contact care@modaoperandi.com or by calling Client Services at (800) 707-9898 if you are calling from the United States, or +1 (212) 729-0984 if you are calling internationally.

12. Miscellaneous

These terms and conditions constitute the entire agreement and understanding between us concerning the subject matter hereof. These terms and conditions may not be altered, supplemented, or amended by the use of any other documents. The laws of the State of New York, without regard to the conflicts of laws principles thereof, will apply to all matters relating to the use of this Website and the purchase of Products. Each of us agrees and hereby submits to the exclusive personal jurisdiction and venue of the State and Federal Courts of New York located in Manhattan with respect to such matters. If you have any questions or concerns regarding these Terms and Conditions, please contact care@modaoperandi.com or by calling Client Services at (800) 707-9898 if you are calling from the United States, or +1 (212) 729-0984 if you are calling internationally. Please note that communications with Client Services may be recorded or monitored for training purposes.